FAQ's & Guides

FAQ's - Equipment

How do i choose the right pool cleaner?

There are advantages and disadvantages of each form of cleaner, but you will generally find that robotic and suction cleaners will broadly get the job done. So, which one is right for you?

Robotic Cleaners: Robotic cleaners work independently from the filter and pump and are driven by an electric motor inside the unit. They are a self-contained cleaner, collecting dirt and debris in a bag or cartridge within the cleaner. Robotic pool cleaners have built-in intelligence that ensures they don't get stuck in corners or on steps. While they are slightly more expensive, they do provide a more thorough and complete clean than any other cleaner.

Suction Cleaners: Suction cleaners work similarly to a vacuum cleaner. Operating when the pool pump is active, the cleaner attaches to the pool's skimmer box and moves about the pool collecting dirt and debris by suctioning into the skimmer basket. A suction cleaner is ideal if:

• You do not have many trees or leaves

• Heavy debris rarely enters your pool Suction cleaners are a solid option for those who are budget conscious as they are typically cheaper to install than pressure cleaners.

 

How long should you run your pool pump each day?

Your pool's pump plays a major role in pool maintenance. Circulation plays a key role in all parts of the process but is often overlooked. Circulation of the pool water allows you to filter your water and helps to spread the chemicals you add to the water, like stirring a cup of coffee after adding cream and sugar. It also keeps the pool evenly heated. To figure out how many hours a day you need to run your pump, you need to know the litres per minute (LPM) of water that your pump circulates. You can find this out by either looking in the pump manufacturer's installation and operating manual (IOM) or by calling the manufacturer. Multiply that number by 60 (minutes per hour), then divide that into the total litres in your pool. A general good rule to follow is to run your pump 8-10 hours per day.

 

What different types of filters are available?

Working in conjunction with the pump, the filter traps debris, hair, dirt, sand and other fine particles that you cannot see. Pool water enters the filter, moves through the filter medium, and is comes out clean as it leaves the filter tank. There are three types of pool filters:

Diatomaceous Earth (DE) can trap the finest particles and provide the best filtration resulting in clear, glassy water.

Sand Filters are popular because they are easy to install and maintain, and do not need frequent replacing.

Cartridge Filters are a cost-effective and popular choice; cartridge filters require no backwashing.

When selecting a filter, make sure it is appropriate for the number of litres per minute that the pump is equipped to deliver. Your filter selection may depend on city or regional code requirements, the preference or recommendation of your builder or the specifications of the manufacturer of the pump and/or filter. Remember, your filter will not remove bacteria or other organisms, that's where chemicals come into play.

 

FAQ's - Water Chemistry

Why is water balancing so important?

Balanced water keeps your pool safe, comfortable, and long-lasting. It prevents skin and eye irritation for
swimmers, stops scaling or corrosion on surfaces and equipment, and helps sanitising chemicals work at their full
strength to kill harmful bacteria and algae. Without proper balance, pool water can become cloudy, develop algae
quickly, or cause expensive equipment damage

My pool water looks clear - thats means its safe... right?

Clear water can still be unbalanced or harbour bacteria. Regularly testing water water and ensuring all equipment is working properly is the only way to know it’s truly safe.

What causes cloudy pool water?

Cloudy pool water is usually a sign that something in your pool’s balance or filtration isn’t quite right. The most common causes include:

Unbalanced water chemistry – pH, alkalinity, or chlorine levels being off

Poor filtration or circulation – clogged filters or not running the pump long enough

Algae growth – early stages can make water appear dull or hazy

Debris and contaminants – dust, pollen, sunscreen, and oils

Regular testing, cleaning, and correct filtration will keep your water crystal-clear.